Shipping & Returns

TROLL HOARD GAMES SHIPPING AND RETURNS

We've been in business since 2011, principally as an eBay seller. We've only recently transitioned to a full webstore and completely understand that many will not have heard of us outside eBay. Please feel free to check out a sampling of our positive eBay Feedback.

THG SHIPPING

We ship all over the world and aim to have all orders out the door within 1 business day. Coming from eBay, shipping speed has always been one of our strengths; check out our feedback at the link above to see our positive reviews.

UNITED STATES

Standard shipping in the US (including Hawaii and Alaska) is free for orders above $25. USPS rates keep rising, and this may change in the future, but for the moment we try to provide your miniatures and games in the most cost-effective means possible. For orders under $25, we charge a flat $3 for standard shipping.

Any order can be expedited for a flat $7.50 and will usually be shipped UPS, FedEx or USPS Priority Mail.

CANADA

Shipping to Canada starts at ~$10 for USPS and rises to ~$15 above 8 ounces. We try to include accurate weights for our items so that our shipping calculator calculates these rates correctly, but if you ever feel that a shipping charge is excessive, please contact us and we would be happy to take a look.

We will also refund any difference of shipping charged with respect to the actual cost.

REST OF WORLD

We're happy to ship anywhere in the world, and shipping starts at ~$14 for up to 8 ounces through USPS and rises to ~$22 up to 2 pounds. We try to include accurate weights for our items so that our shipping calculator calculates these rates correctly, but if you ever feel that a shipping charge is excessive, please contact us and we would be happy to take a look.

We will also refund any difference of shipping charged with respect to the actual cost.

INTERNATIONAL CUSTOMS

Please note that customs duties and taxes are the responsibility of the purchaser, and we will not be responsible for any duties charged. We include our cost on all customs forms, however, so often these duties are less than would otherwise be the case.

THG RETURNS

We provide a 100% return policy. If you're not happy with a purchase, or we made a mistake, we're happy to make it right with you. Please contact us with any concerns or return requests and we'll be sure to get you a no-charge return label, or a replacement item, no questions asked. Well, no, we'll ask questions -- we're constantly seeking to improve our service offering, and it's important to know what we did wrong in order to correct the issue in the future!