Shipping & Returns
TROLL HOARD GAMES SHIPPING AND RETURNS
We've been in business since 2011, principally as an eBay seller. Over time we transitioned to a full webstore and completely understand that many will not have heard of us outside eBay. Please feel free to check out a sampling of our positive eBay Feedback.
We ship all over the world and aim to have all orders out the door within 1 business day. Coming from eBay, shipping speed has always been one of our strengths; check out our feedback at the link above to see our positive reviews.
Standard shipping in the US (including Hawaii, Alaska, and Puerto Rico) is free for orders above $50. This used to be a smaller threshold, but unfortunately of late we have had to make adjustments to our shipping due to the effects of the Coronavirus pandemic on global transportation.
We charge a flat $5.99 for standard shipping, and all orders ship free above $50 as mentioned. We also have expedited options available for a modest surcharge.
REST OF WORLD
We're happy to ship anywhere in the world, and shipping starts at $15 for up to 8 ounces through USPS and rises to $20 up to 2 pounds. We try to include accurate weights for our items so that our shipping calculator calculates these rates correctly, but if you ever feel that a shipping charge is excessive, please contact us and we would be happy to take a look.
We will also refund any difference of shipping charged with respect to the actual cost.
Please note that customs duties and taxes are the responsibility of the purchaser, and we will not be responsible for any duties charged.
We provide a 100% free return policy. If you're not happy with a purchase, or we made a mistake, we're happy to make it right with you. Please contact us with any concerns or return requests and we'll be sure to get you a no-charge return label, or a replacement item, no questions asked. Well, no, we'll ask questions -- we're constantly seeking to improve our service offering, and it's important to know what we did wrong in order to correct the issue in the future!