Shipping & Returns
TROLL HOARD GAMES SHIPPING AND RETURNS
We ship all over the world and aim to have all orders out the door within 1 business day -- same day if received before 2pm EST!
We ship to all US addresses, including Hawaii, Alaska, Puerto Rico, and APO/FPO. Shipping is free for orders above $50 and a flat $4.99 otherwise.
Free / Flat-rate Shipping
This shipping method uses UPS SurePost, which includes delivery by UPS to your local USPS office and then final delivery by USPS. This delivery method typically takes 1-2 days more than UPS Ground (see below). Tracking is available on the UPS website.
APO/FPO orders usually ship with USPS.
UPS Ground / USPS Priority Mail
UPS Ground or USPS Priority Mail shipping upgrades are available for a modest surcharge and are typically several days faster than our free economy shipping. Deliveries are made Monday through Friday and tracking is available on the UPS or USPS websites.
UPS Next Day Air
For a more expedited option, choose UPS Next Day Air or Second Day Air on checkout. These orders must be placed by 2pm EST to ship same day. Orders placed after 2pm Friday will ship the following Monday. UPS weekend delivery is not available, so please bear in mind that orders placed just before the weekend may not arrive until the following Monday. This option is not available for APO/FPO orders. Tracking is available on the UPS website.
Unfortunately, due to issues stemming from the covid-19 pandemic, standard international shipping methods are becoming less reliable. The USPS recently ceased providing tracking updates after entering the destination country for USPS First Class, and as a result, we are needing to upgrade our shipping services for the time being. We'll continue to monitor the situation and make adjustments as necessary.
For shipments to Canada, UPS Standard is the most efficient expedited option.
Rest of World
Shipping to the rest of world will be USPS Priority Mail (including tracking and insurance) and UPS Worldwide. Shipping starts at $20 and is based on weight. We try to include accurate weights for our items so that our shipping calculator calculates these rates correctly, but if you ever feel that a shipping charge is excessive, please contact us and we would be happy to take a look.
Hold for Later Shipment
For international orders where you may want to order multiple items and combine together to save on shipping, please select "Hold for Later Shipment" on checkout. We'll reserve your order and combine with future orders, and when you're ready to pay shipping, contact us and we'll arrange everything!
Please note that customs duties and taxes are the responsibility of the purchaser, and we will not be responsible for any duties charged.
We provide a 100% free return policy domestically. If you're not happy with a purchase, or we made a mistake, we're happy to make it right with you. Please contact us with any concerns or return requests and we'll be sure to get you a no-charge return label, or a replacement item, no questions asked. Well, no, we'll ask questions -- we're constantly seeking to improve our service offering, and it's important to know what we did wrong in order to correct the issue in the future!
For international customers, returns or replacement items are available at shipping cost, but we're always happy to work with you in terms of refunds if necessary.